At Pinnacle Tax & Accounting, we are firmly committed to providing measurable service levels to our clients and a highly professional service. Accordingly, our principals Peter Tapp and Craig Hailston , hereby unconditionally guarantee that if any of the following service criteria are not met we will reduce your accountancy fee by a 1/3rd!

The Pinnacle “10 point” Client Service Guarantee is our commitment to you that:

1. Telephone calls, emails, faxes and letters will be responded to within 24 hours of receipt.
2. Subject to all the appropriate information having been received from the client, accounts and reports will be submitted for approval by clients within three weeks / 21 days.
3. A 1 to 1 client – principal relationship will be established to ensure no loss of personal service.
4. We will provide you the highest quality professional service of which we are capable to your complete satisfaction.
5. We will be passionate about and care about your business. Behind the scenes our experienced staff will work harder for you and your business.
6. We are ready to listen to your concerns and assist in the resolution of any issues confronting your business so that we might provide meaningful accounting alternatives
7. You will receive friendly, courteous and personal service.
8. You’ll deal with an experienced business tax and accounting expert who understands you and your business.
9. We will help you structure and place your business in a more healthier and stronger financial position
10. We will honour our commitments to you.

Craig Hailston & Peter Tapp
Principals

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